Become a VITA volunteer

Volunteers are needed for the Volunteer Income Tax Assistance (VITA) program!

The Volunteer Income Tax Assistance (VITA) program helps low- to moderate-income working households file tax returns and receive credits and refunds for which they are eligible. This is a free service. Volunteers complete a training and are certified by the IRS.

The program is looking for volunteers for two VITA sites located in downtown Middletown to provide free tax preparation assistance for eligible taxpayers. Tax preparation is offered January 21–April 12, 2017 at Middlesex United Way’s office in 100 Riverview Center and at NEAT’s office on Main Street.

Basic Requirements for Volunteers

No prior experience is necessary. Volunteers complete training and are certified by the IRS. Training will be held January 3-5 or January 9-12, 2017, and volunteers need to attend consecutive evening sessions.  Volunteers will be trained to let taxpayers know if they qualify for additional tax credits, such as the federal and the state Earned Income Tax Credits and the Child and Dependent Care Tax Credit. VITA volunteers must complete a minimum of one 4-hour shift per week during tax season in the late afternoons and evenings or on Saturdays; maintain confidentiality of all client information; and interact with the public in a helpful and supportive manner. Opportunities to become certified as an advanced tax preparer are also available.

How Volunteers Make a Difference

You help individuals and families avoid predatory tax preparers who charge high fees and may claim they can get a higher tax refund.  VITA is the safe, simple way for people to file their taxes. Those utilizing this free service save more than $100 in tax preparation fees alone.

In 2015, the two VITA sites in Middletown helped more than 570 Middlesex County area residents file their taxes for free and returned more than $770,000 back to taxpayers. Those who filed with Middletown VITA sites had an average adjusted gross income of about $21,000 and received an average refund of $1,656, money they have earned. This impacts not only those who filed their taxes, but also their families and the local economy.

Learn More

To volunteer or learn more, contact Leah Meyer at 860-227-7409 or

VITA is a free program offered by the federal government. Our local site is coordinated by the Middlesex VITA Coalition, a partnership of Middlesex United Way and the North End Action Team (NEAT), and made possible by volunteers like you. The Middlesex VITA Coalition receives support from the Connecticut Association of Human Services (CAHS).